Pixie Paper Co. Terms & Conditions
By placing an order with Pixie Paper Co., you acknowledge and agree to the following terms and conditions:
Cancellations & Refunds
- Rush processing fees are non-refundable.
- Orders not yet approved for print can be canceled, but a 25% cancellation fee will be deducted from your refund.
- Orders already approved for print cannot be canceled or refunded, as production has begun.
Logo Placement
Our logo and website may be printed on the back of certain stationery items. However, wedding items will never include our logo or branding.
Design Adjustments
To ensure a polished final product, we may make small spacing adjustments based on the text provided. Because of this, we strongly recommend requesting a proof before printing.
Proofs & Order Approval
- We do not print anything until we receive your digital proof approval via email. It is your responsibility to reply with approval before production begins.
- Proofs are typically sent within 3-5 business days, and most orders ship 5-10 business days after approval.
- Once a proof is approved, we are not responsible for any errors (spelling, dates, addresses, colors, graphics, etc.). Please review carefully before confirming.
- If we make a mistake and the printed product does not match the approved proof, we will take full responsibility and correct the issue.
Color Variations
Please note that colors may vary between what you see on your screen and the final printed product, as monitors display colors differently. Keep this in mind when placing your order.
Product Quality
We are committed to producing high-quality, handcrafted products. However, slight variations may occur due to the handmade nature of our work. If there is an issue due to our oversight, we will work to resolve it to your satisfaction.
Shipping & Delivery
Pixie Paper Co. is not responsible for shipping issues beyond our control, including damaged, lost, or stolen orders.
- If your order arrives damaged, please contact us immediately with photos of the damaged shipping box and product(s) so we can assist you in resolving the issue.