By placing an order at Pixie, you hereby acknowledge and agree to the following terms and conditions:
Cancellations and Refunds
We do not offer refunds for rush processing.
If the customer decides to cancel an order after it has been placed, (including if it has not yet been approved for print) a 25% cancellation fee will be withheld from the refund. If the order has already been approved for print by the customer, no refund will be permitted as printing will have begun.
Pixie is not responsible for situations caused by the neglect of the shipper (i.e. damaged, lost or stolen invitations). We insure package values over $100 in case of damages during transit.
Please note that Pixie’s logo and website will be printed on the back of all stationery items. We do not print our logo or website on save the dates or wedding invitations.
Designing your order
When designing your order, we sometimes have to make small adjustments to spacing depending on the information you want to include, which is why requesting a proof is recommended before printing.
We send a digital proof before printing any orders unless otherwise stated within the item listing. It is important to know that we do not begin production until we receive your approval of the design. It is the customer’s responsibility to reply to the email with your go-ahead. Most proofs are sent within 3-5 business days of the order and most orders are shipped 5-15 business days after approval.
When the client approves a proof, we are not responsible for any mistakes printed that match the approved proof.* This includes any spellings, dates, addresses, spaces, colors, graphics, etc. Although we do our best to ensure everything is correct, mistakes can occur. It is the customer’s responsibility to check all information before you approve your proof.
*In the event that we are responsible for a mistake, and the printed piece does not match the approved proof, we will take full responsibility and make the necessary arrangements to correct the situation.
Colors may vary between online viewing and your actual printed product as all monitors display colors differently. Please take this into consideration when placing your order.
We strive to produce the utmost quality and high-end products. Since products are hand done, there may be slight irregularities. In the event that there is a mistake or the product doesn’t meet the client’s expectations due to the neglect of us, we will do our best to correct the problem at hand.