We know you’re excited to receive your order, and we work hard to get everything shipped as quickly as possible! Most orders are on their way within 3-7 business days after proof approval.

• Quick Ship Items: Simple stationery, kids’ products, and non-customized items typically have a fast turnaround and are often shipped sooner.
• Custom Wedding Suites: If your order includes multiple pieces or detailed customizations, the initial design phase may take a little extra time—but we promise it’s worth it! Every order comes with a free emailed proof for you to review and approve (or request edits) before printing. This ensures your design is just right before we move into production.

Once shipped, orders typically arrive within 2-3 business days via UPS. If you’re on a tight timeline, feel free to reach out—we’re happy to help!

While we totally understand wanting to see a sample before ordering, we no longer print in-house and are unable to accommodate custom sample requests.

However, our designs are carefully crafted with high-quality materials, and we’re happy to answer any questions you have about paper, printing, or customization before you place your order. Feel free to reach out if you’d like guidance!

Our standard shipping is already pretty quick, but if you need your order even faster, we’ve got options!

• At Checkout: You can select an expedited shipping method to speed up delivery.
• After Ordering: If you’ve already placed your order and need to upgrade shipping, email us at megan@pixiepaperco.com as soon as possible. While we can’t rush the production process itself, we’ll do our best to accommodate a shipping upgrade if your order hasn’t entered production yet.

Need help figuring out the best option? Reach out—we’re happy to assist!

Need More Invitations or Save the Dates?

Simply revisit the item on our website and place a new order. At checkout, include your original order number so we can match the details.

If you need a smaller quantity than our minimum allows, contact us, and we’ll do our best to help!

This depends on many factors (quantity ordered, printing style, etc.), but we strongly recommend ordering your wedding invitations at least 4-6 weeks before your desired mail-out date.

You do!

We mail all completed pieces “unassembled”. For example, if you ordered pocketfolds and invitation bands, you are responsible for stuffing the pocketfolds and placing the invitation bands over them.

Time to rally the wedding party!

Postage & Mailing Your Invitations

We strongly recommend taking a fully assembled wedding invitation suite (inside its envelope) to your local post office to be weighed. This ensures you purchase the correct postage and avoid any returned invitations due to insufficient postage.

• Typical Postage Needs: Most 1 to 3-piece suites weigh about 1-2 ounces, but always confirm with your post office to be sure.
• RSVP Envelopes: Don’t forget to pre-stamp them! They typically require just a standard Forever® stamp.
• Check Current Postage Prices Here

Hand-Canceling (Highly Recommended!)

Hand-canceling helps prevent machine processing, reducing the risk of bent or damaged invitations. Instead of a machine-printed cancellation mark, a postal worker will manually stamp your envelopes.

To request hand-canceling:

1. Take your addressed, stamped, and sealed invitations to the post office.
2. Ask the postal employee to hand-cancel them.
3. This service is free, but availability may vary by location—ask your local post office if they can accommodate your request.

Hand-canceling adds an elegant touch and ensures your invitations arrive in perfect condition!

Unfortunately, no. We sell in set quantities to avoid the back and forth it would require to change and exactly match every customer’s guest count. Also, we always recommend having a little extra on hand to allow for last minute guest list changes or invitations that get sent back to you that might be a little beat up from the mailing process.

We use high-quality, heavy cardstock to ensure a luxurious finish.

• Colors: Most products are available in white (bright and crisp) and ecru (cream-colored paper, slightly darker than ivory). We also offer colored paper stocks for foil-stamping and white ink designs (available upon request; additional fees apply).
• Weight:
• White or Ecru Smooth: 115 lb. | 14 pt. thickness
• White Smooth Double Thick: 240 lb. | 36 pt. thickness
• Finishes: Choose from smooth (classic and elegant) or shimmer (adds a soft glow).

If you need help selecting the best option for your design, feel free to reach out!

Absolutely! If you love a design (e.g., a bridal shower invite) but need it for a different event (e.g., a baby shower), just order the design you like and leave your preferred wording at checkout. We’re happy to customize it for any occasion!

Please note that our designs are licensed exclusively to us and cannot be used, printed, or applied to third-party companies or services. If you have any questions, feel free to reach out—we’re happy to help!

Absolutely! We can always set up a call if needed. However, since Pixie Paper Co. is managed by Megan, our owner and lead designer, from Madrid, the time difference can sometimes make scheduling tricky.

For the fastest and most detailed response, email (megan@pixiepaperco.com) is always your best bet! Most questions can be answered quickly via email, and we’re happy to help. Plus, many common answers can be found right here on our FAQ page.

If you’d still like to arrange a call, just reach out, and we’ll do our best to coordinate a time that works!

Our online shop is always open, but we process proofs, print orders, and respond to emails during the following hours:

📅 Monday – Friday: 9:00 AM – 5:00 PM CET (Madrid Time)
🚫 Weekends & Holidays: Officially closed—but we often work weekends and may respond to emails!

Since our owner and lead designer is based in Madrid, response times may vary slightly for U.S. customers. While we aim to reply within 2–3 business days, we often check emails on weekends and will respond sooner when possible!

Cancellation & Refund Policy

We want you to love your order! If you have any concerns, contact us right away, and we’ll work to find the best solution.

Cancellations

• Orders not yet approved for print can be canceled, but a 25% cancellation fee will be deducted from your refund.
• Orders already approved for print cannot be canceled or refunded, as production has begun.
• Rush processing fees are non-refundable.

Returns

• Custom Orders: Due to the personalized nature of our products, returns are not accepted. Please review your final proof carefully before approval.
• Non-Custom Orders: If you need to return your order, send it back in full within 30 days for a full refund (shipping address below).

Return Address:

Pixie Paper Co.
c/o Adelt
2729 W 28th Ave, #315
Denver, CO 80211

Once we receive your return, refunds will be processed within 2-3 business days, with funds appearing on your statement within 7-10 business days, depending on your bank.

For any questions, reach out—we’re happy to help!

Pixie Paper Co. Terms & Conditions

By placing an order with Pixie Paper Co., you acknowledge and agree to the following terms and conditions:

Cancellations & Refunds

• Rush processing fees are non-refundable.
• Orders not yet approved for print can be canceled, but a 25% cancellation fee will be deducted from your refund.
• Orders already approved for print cannot be canceled or refunded, as production has begun.

Logo Placement

Our logo and website may be printed on the back of certain stationery items. However, wedding items will never include our logo or branding.

Design Adjustments

To ensure a polished final product, we may make small spacing adjustments based on the text provided. Because of this, we strongly recommend requesting a proof before printing.

Proofs & Order Approval

• We do not print anything until we receive your digital proof approval via email. It is your responsibility to reply with approval before production begins.
• Proofs are typically sent within 3-5 business days, and most orders ship 5-10 business days after approval.
• Once a proof is approved, we are not responsible for any errors (spelling, dates, addresses, colors, graphics, etc.). Please review carefully before confirming.
• If we make a mistake and the printed product does not match the approved proof, we will take full responsibility and correct the issue.

Color Variations

Please note that colors may vary between what you see on your screen and the final printed product, as monitors display colors differently. Keep this in mind when placing your order.

Product Quality

We are committed to producing high-quality, handcrafted products. However, slight variations may occur due to the handmade nature of our work. If there is an issue due to our oversight, we will work to resolve it to your satisfaction.

Shipping & Delivery

Pixie Paper Co. is not responsible for shipping issues beyond our control, including damaged, lost, or stolen orders.

• If your order arrives damaged, please contact us immediately with photos of the damaged shipping box and product(s) so we can assist you in resolving the issue.

Please click here for additional Terms & Conditions. (The more legal stuff)

Effective Date: March 18, 2025

Pixie Paper Co. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit pixiepaperco.com (the “Site”). By using our Site, you agree to the terms outlined below.

1. Information We Collect

We collect both personal and non-personal information when you interact with our Site.

Personal Information You Provide

When you place an order, sign up for our newsletter, or contact us, you may provide:

• Name
• Email address
• Shipping & billing address
• Payment details (processed securely through third-party payment providers)
• Phone number (if provided)

Automatically Collected Information

When you visit our Site, we may collect:

• IP address
• Browser type & device information
• Pages visited & time spent on the Site
• Cookies & tracking data (see Section 5: Cookies & Tracking for details)

2. How We Use Your Information

We use your information to:
✅ Process and fulfill your orders
✅ Provide customer support and respond to inquiries
✅ Improve our website, products, and services
✅ Send updates, promotions, or newsletters (you can opt-out anytime)
✅ Prevent fraud and ensure security

We do not sell or rent your personal information to third parties.

3. How We Share Your Information

We only share your data when necessary, including with:

• Service providers (e.g., payment processors, shipping carriers)
• Legal authorities (if required by law or to protect against fraud)

All third-party providers are required to protect your information in accordance with their own privacy policies.

4. Data Security

We take reasonable security measures to protect your personal information. However, no online transaction is 100% secure, so we encourage you to take precautions when sharing sensitive data.

5. Cookies & Tracking

Our Site uses cookies and similar tracking technologies to enhance your experience. You can adjust your browser settings to disable cookies, but this may affect site functionality.

6. Your Rights & Choices

You can:
✔ Request access, correction, or deletion of your personal data
✔ Opt out of marketing emails by clicking “unsubscribe” at the bottom of any email
✔ Disable cookies via browser settings

For data inquiries, contact us at: megan@pixiepaperco.com

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices—please review their policies separately.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Effective Date.”

9. Contact Us

If you have questions about this policy or your data, reach out!

📧 Email: megan@pixiepaperco.com
📍 Mailing Address: Pixie Paper Co., c/o Adelt, 2729 W 28th Ave, #315, Denver, CO 80211

Thank you for trusting Pixie Paper Co. with your information! 💛